Difficult or aggressive behaviour in a workplace can increase stress, lower productivity, damage morale, and do great harm to your company’s image.

Our dealing with difficult customer course is designed to have the tools, policies and supportive strategies in place before the incident occurs. It covers a number of scenarios that occur in the workplace such as; handling bullies at work and dealing with aggressive people. This course will cover the handling difficult staff/employee/customer(s).

Are you dealing with aggressive people at your workplace or are you responsible for your staff who deal with aggressive people? See how Bailey Training Pty Ltd can help you!

This program helps participants to distinguish the difference between threats and violence and build a tool box of strategies to manage the aggressive behaviour. Aggressive people in the workplace and outside the workplace pose enormous physical and emotional risks to your people. A well-defined risk management strategy will build resilience in your workplace and empower staff to strategically deal with aggressive people.

Aims

• You can’t avoid meeting difficult people. But you can develop skills for handling them successfully,
• Prevent your workplace from being wrecked by aggressive people,
• Develop a toolkit of strategies to deal with aggressive people,
• Build resilience is staff to stop feeling stressed by others’ actions
• Empower staff to feel successful and assertive, no matter who you’re dealing with
• Build a more supportive workplace

You’ll come out of this Dealing with Aggressive People course with practical tools for dealing with aggressive behaviours and conflicts.

Course duration: 3 hours